Refund Policy

1. Contact Information

Traxylonppcraxex.world

Address: 100 Pitt St, Sydney NSW 2000, Australia

Email: admin@traxylonppcraxex.world

For all refund and return inquiries, please contact us using the email above. We aim to respond within 2 business days.

2. Eligibility for Refunds

You may request a refund within 30 days of the delivery date for Products that are:

• Unopened and in their original, sealed packaging
• Returned in resaleable condition

For Products that have been opened or partially used, we may offer a partial refund or exchange at our discretion. Each case is assessed individually. Please contact us to discuss your situation.

If you received a defective or incorrect product, please contact us immediately. We will arrange a replacement or full refund, including return shipping where applicable.

3. How to Request a Refund

1. Email us at admin@traxylonppcraxex.world with your order number and reason for the refund request
2. Include your full name and the email address used for the order
3. If a return is required, we will provide you with return instructions and a return authorization number
4. Pack the Product securely and ship it to the address we provide
5. Keep proof of postage for your records

Refund requests received after 30 days from delivery may not be accepted unless there are exceptional circumstances (e.g., defective product, wrong item shipped).

4. Refund Processing

Once we receive and inspect your return (if applicable), we will notify you of the approval or rejection of your refund. If approved:

• Refunds are processed within 5–14 business days
• Refunds are credited to the original payment method used for the purchase
• Depending on your financial institution, it may take additional days for the refund to appear in your account

If your return is rejected, we will explain the reason and, where applicable, suggest alternatives such as an exchange.

5. Return Shipping

For change-of-mind returns, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of postage.

If the Product is defective, incorrect, or we made an error, we will cover the cost of return shipping. We will provide you with a prepaid return label or reimburse your postage costs upon approval.

6. Exclusions

Refunds may not be available or may be limited in the following circumstances:

• Products that have been used beyond a trial period (e.g., more than a few capsules) and are not defective
• Products damaged due to misuse, negligence, or improper storage
• Requests made more than 30 days after delivery, unless otherwise agreed

Your statutory rights under the Australian Consumer Law (including guarantees as to acceptable quality and fitness for purpose) are not affected by this policy. If a Product has a major defect, you may be entitled to a replacement or refund under consumer law.

7. Exchanges

If you wish to exchange a Product for a different variant or product, please contact us. Exchanges are subject to the same eligibility criteria as refunds. We will process the exchange once we receive the original Product in acceptable condition.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective upon posting to the Site with an updated "Last updated" date. We encourage you to review this policy periodically. For orders placed before a policy change, the policy in effect at the time of your order will apply.